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Contact Us

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  • What’s the difference between presale and final release?
    The presale is early access, meaning it won’t be fully polished at launch. You’re getting in early and helping shape the final product.
  • What’s included in the presale price?
    The purchase of the app which gets you lifetime ownership of Faes AR, including all future feature updates and core content. It’s a one-time purchase—no subscriptions needed to use it, no hidden fees
  • Will I have to rebuy the app later?
    No. One purchase, lifetime access. Even if we add new features later, they’re yours.
  • How long is the presale discount available?
    We don’t have a set cutoff yet, but the 50% off price won’t last forever. We’ll be adjusting based on demand and ongoing development costs.
  • I purchased the app, now I have to buy new content?
    Faes AR comes with a large collection of items, our Core Content, that will grow over time as we hire artists. Optional, additional packages will be available for purchase. We are striving to strike a balance between providing free content, and supporting the app over time.
  • When will Faes AR be playable offline?
    Offline play is coming in 2025. Once implemented, everything you own will be downloadable and playable without an internet connection.
  • What’s the long-term plan for content?
    The base app comes with a core content library that will grow over time. Additional content packs will be optional purchases, but they won’t be required for the app to function.
  • Why do some items have a price tag?
    While Core Content will always be free and included in the app, optional add-ons are an additional purchase. We always work to bring value to our community while also supporting artists and the creative folks who work with us. We want to ensure they are able to continue making items and effects!
  • What is core content vs content I have to buy?
    Core Content is the basis of the content within the app, all the items, backgrounds, and everything else that comes with the app when you subscribe or purchase. Themed Content Packs are add-ons produced in-house by Faes AR artists, community artists, and publishers. These are optional purchases to enhance your experience and complete the look you’re going for. User Content is the content that you upload using the app. Content you upload will be available to you for your own use and for your player’s use in your tables. If you ever wish to make your User Content available to a larger audience, reach out! We'd love to help you share your art with the wider Faes AR community.
  • Will I be able to add my own content?
    Yes! We’re working on an uploader tool that will allow you to add your own 3D models, 2D images, and other custom assets to your Faes AR experience.
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